Shipping & Returns

• Free UK delivery on all orders over £50.
• £4.95 standard UK delivery on orders below that threshold.

The exact delivery cost for your basket is always shown at checkout before you pay. There are no hidden charges added afterwards.

Orders placed before 2pm on a working day are usually picked the same day. Everything is packed and dispatched within one to two working days.

Once dispatched, standard UK delivery typically takes a further two to four working days. You will receive an email with tracking details as soon as your parcel leaves us.

We do not dispatch on weekends or UK public holidays. During sale periods and the run-up to Christmas, dispatch may take an extra day.

We currently ship to addresses in the United Kingdom, including Northern Ireland, the Scottish Highlands and Islands. Remote postcodes may take an extra working day.

If you would like to order from outside the UK, message us through our contact form and we will quote you directly.

Every bottle is wrapped in recycled tissue and shipped in a plain, fully recyclable cardboard box. There is no plastic film, no polystyrene and no single-use filler anywhere in the parcel.

You may cancel your order for any reason within 14 days of receiving it, then send the goods back within a further 14 days. This is your statutory right under the Consumer Contracts Regulations 2013.

Returned items must be unused and in their original packaging. For hygiene reasons we cannot accept a bottle that has been used to hold liquid unless it is faulty.

• Message us through our contact form with your order number and the reason for the return.
• We will reply within one working day with a return address and instructions.
• Pack the item securely, ideally in the original box, and send it back to us.
• Keep your proof of postage — until it reaches us, the parcel is your responsibility.

You cover the cost of return postage on a change-of-mind return. We cover it if the item is faulty, damaged or not what you ordered.

Once your return arrives and passes inspection, we issue your refund within five working days to the original payment method. Bank transfers usually clear within one to two working days after that.

Refunds include the original standard delivery charge you paid. If you chose a faster delivery option, we refund the standard rate. If only part of an order is returned, any delivery charge is not refunded.

Copper dents, so please check your parcel on arrival. If anything has been damaged in transit, contact us within 48 hours with a photo of the item and the packaging and we will replace it or refund you in full — no return postage cost to you.

If tracking shows delivered but you cannot find your parcel, check with neighbours and any safe place first, then contact us and we will open an investigation with the carrier.

We do not process direct exchanges. Return the unwanted item for a refund and place a new order for the one you want — this is quicker and means you will not miss out if stock is low.